| One of the most popular questions asked in | | | | Make it more visible to the eye especially on |
| online business forums or even by my | | | | your home page or on your product or service |
| customers and subscribers is this :"How the | | | | order page. This way, they'll be more |
| hell can I increase my sales?"or"I've got | | | | comfortable to see that they can call you |
| tons of visitors but nobody seems to be | | | | anytime. You can ask your local phone company |
| buying anything? What gives?"FISHNETS WITH | | | | to provide you with a 1800 number so visitors |
| HOLES? ANYONE?Getting traffic is not the be | | | | all over the world can call you for |
| all and end all of a successful online | | | | free.RULING IN VOIPVoIp is certainly getting |
| business. It requires skills, specific | | | | it's share of the market right now as more |
| online marketing strategies designed for your | | | | and more softphones or internet phones are |
| site and a robust customer service | | | | coming out of the market every month.What is |
| strategy.So what if you have thousands of | | | | voip? Voice over internet phone which |
| visitors per day! That does'nt amount to | | | | basically denotes that you can now make clear |
| success, unless you close at least 5 to 10% | | | | pc to pc calls worldwide.Skype.comTake a look |
| of those visitors.You see, when you get a lot | | | | at Skype for example. They're definitely a |
| of traffic from your advertising and | | | | new player against giants like Yahoo, and |
| marketing activities and nobody there to | | | | MSN but they say that they have 14 million |
| guide them, is like hauling a big fishing net | | | | downloads up to date. I'm not against them |
| in the water with a major flaw.....it has a | | | | but hey, they're software is ad-ware so you |
| sizeable hole in the middle. So you can say | | | | should be aware! a new player in town and |
| goodbye to eating fish...for now, at | | | | they call their pc to pc calling softphone, |
| least.Would you go and pick up items on | | | | Buzzfonp2p. They're giving away free 30 day |
| display from a store that does not offer the | | | | trials and yes, the user surveys are in. |
| least bit assurance of somebody manning it? | | | | They're clear, the quality is amazing with no |
| Sure! Sure, we're on the work smart, work | | | | disruptions mind you even if you're on dial |
| less attitude but hey, humans prefer humans, | | | | up! So you can check them out. and nope, |
| and they most certainly will buy from | | | | they don't have ads on them and you can even |
| somebody they've talked to before. You see, | | | | make pc to phone calls, phone to phone calls, |
| they need to feel some warmth and yes, | | | | phone to pc calls on their advanced version |
| especially on the internet where items are | | | | of Buzzfonp2p, aptly called, Buzzfon+.GO |
| passed on in "cold" or "digital" means.DOING | | | | BROADBAND FOR LESSThere are a lot of |
| THE BOTTOMLINEIt's good that you have some or | | | | broadband services out there who would'nt |
| a lot of visitors to your website, but the | | | | charge you an arm and a leg for their |
| bottomline is that you should have the best | | | | services. One of them is Vonage and the |
| customer service and a lot of options for | | | | newest player in town is |
| them to contact you, the soonest. The more | | | | Bonusfon.Vonage.comThey have specific target |
| the better!Look around you. Take a look at | | | | packages for different market segments and |
| the most popular sites on the net or even | | | | they're basically number one in terms of |
| your favorite newsletter, they all have one | | | | broadband user surveys. are certainly getting |
| common factor, customer service | | | | their own share of the market, as what the |
| availability.The most common or popular | | | | energetic telecom owner Tam Sanchez said |
| customer service strategy is through a | | | | regarding distributing global broadband |
| form-to-mail which prohibits anybody from | | | | services. Their rates are highly affordable |
| spamming your email account rather than | | | | and they have a feature called pay -per-talk. |
| having them email you directly, well unless | | | | Pay only for the services you need and you |
| you have a very good email filter | | | | want. Yes, they're lower than Vonage and more |
| software.But you can offer them additional | | | | competitive and flexible in terms of |
| ways to contact you such as these options | | | | packaging. SOLUTIONSHelpdesk solutions are |
| below.PROVIDE MANY OPTIONS FOR CONTACTOnline | | | | web applications that you install on your own |
| business is a contact sport. You want to | | | | server or hosted on the provider's server |
| close more sales? Then increase your customer | | | | that includes most of the customer support |
| service availability and options.Providing | | | | solutions like FAQ, TICKET SUPPORT SYSTEM, |
| them with a lot of options would mean that | | | | and LIVE CHAT. Some even have phone in |
| you are always ready to receive their | | | | support.There are a lot of helpdesk solutions |
| inquiries, or issues with a welcoming smile. | | | | out there which are free but then always has |
| It would make you more credible. It would | | | | a drawback. It's either, chatting service are |
| create a halo of success to your already | | | | slow on your server or it just freezes in the |
| plumed hat.Let us take a look at some of the | | | | screen while you're online or you can only |
| free ways for you to interact with your | | | | try it if you have the latest language of |
| website visitors:CHAT SERVICESMostly, website | | | | php, and perl installed in your server.There |
| owners would be the one manning these free | | | | are particular helpdesk solutions we like |
| chat services and if you'd like to be assumed | | | | that offers a lot more for - PHP Live Help |
| as a pro-entrepreneur you can always advance | | | | Messenger is the new real-time, live chat, |
| anytime to a helpdesk solution or upgrade | | | | customer service software solution allowing |
| from your free - Free Webmaster Resources. | | | | customer support operators to chat to |
| Cut and paste services you can use for your | | | | potential online customers browsing your web |
| site for free. They use LivePerson for their | | | | site. (Price : $89.00) - DNA Helpdesk is a |
| customer help service. (FREE AND PRO) - They | | | | powerful yet user friendly module for the |
| offer free Java Chat Rooms & Advanced Custom | | | | corporate helpdesk available on its own, |
| Internet Chat Solutions (FREE AND PRO) - | | | | combined with DNA Pack 1 (Inventory) or as |
| They're solutios enable real-time | | | | part of our overall DNA management suite. DNA |
| communication on their own web site for a | | | | Helpdesk is a fully web based solution |
| host of applications, including corporate | | | | providing detailed recording and tracking of |
| interaction, moderated events, distance | | | | user Help Requests. (Price : Commercial) |
| education, visitor retention, customer | | | | CONCLUSIONThere are a lot of ways to interact |
| service, dating and romance, entertainment, | | | | and create a more personalized service than |
| and family fun. (FREE AND PRO) - Boldchat is | | | | your other competitors and that will surely |
| a FREE live chat service for web sites to do | | | | depend on the ways and means that you want |
| live help and live support chats with | | | | them to contact you. Provide them more |
| visitors. They don't have ads and their free | | | | avenues of interaction and they will |
| account is for unlimited personal use. (FREE | | | | certainly trust you more than your |
| AND PRO) SUPPORTIf you want credibility then | | | | competitors. Help them to help yourself.Happy |
| put your phone number up in your website. | | | | Profitting! |