| One of the most popular questions asked in online | | | | especially on your home page or on your product or |
| business forums or even by my customers and | | | | service order page. This way, they'll be more |
| subscribers is this :"How the hell can I increase my | | | | comfortable to see that they can call you anytime. |
| sales?"or"I've got tons of visitors but nobody seems to | | | | You can ask your local phone company to provide |
| be buying anything? What gives?"FISHNETS WITH | | | | you with a 1800 number so visitors all over the world |
| HOLES? ANYONE?Getting traffic is not the be all and | | | | can call you for free.RULING IN VOIPVoIp is certainly |
| end all of a successful online business. It requires skills, | | | | getting it's share of the market right now as more and |
| specific online marketing strategies designed for your | | | | more softphones or internet phones are coming out of |
| site and a robust customer service strategy.So what if | | | | the market every month.What is voip? Voice over |
| you have thousands of visitors per day! That does'nt | | | | internet phone which basically denotes that you can |
| amount to success, unless you close at least 5 to 10% | | | | now make clear pc to pc calls |
| of those visitors.You see, when you get a lot of traffic | | | | worldwide.Skype.comTake a look at Skype for |
| from your advertising and marketing activities and | | | | example. They're definitely a new player against giants |
| nobody there to guide them, is like hauling a big fishing | | | | like Yahoo, and MSN but they say that they have 14 |
| net in the water with a major flaw.....it has a sizeable | | | | million downloads up to date. I'm not against them but |
| hole in the middle. So you can say goodbye to eating | | | | hey, they're software is ad-ware so you should be |
| fish...for now, at least.Would you go and pick up items | | | | aware! a new player in town and they call their pc to |
| on display from a store that does not offer the least | | | | pc calling softphone, Buzzfonp2p. They're giving away |
| bit assurance of somebody manning it? Sure! Sure, | | | | free 30 day trials and yes, the user surveys are in. |
| we're on the work smart, work less attitude but hey, | | | | They're clear, the quality is amazing with no disruptions |
| humans prefer humans, and they most certainly will | | | | mind you even if you're on dial up! So you can check |
| buy from somebody they've talked to before. You | | | | them out. and nope, they don't have ads on them and |
| see, they need to feel some warmth and yes, | | | | you can even make pc to phone calls, phone to phone |
| especially on the internet where items are passed on | | | | calls, phone to pc calls on their advanced version of |
| in "cold" or "digital" means.DOING THE | | | | Buzzfonp2p, aptly called, Buzzfon+.GO BROADBAND |
| BOTTOMLINEIt's good that you have some or a lot of | | | | FOR LESSThere are a lot of broadband services out |
| visitors to your website, but the bottomline is that you | | | | there who would'nt charge you an arm and a leg for |
| should have the best customer service and a lot of | | | | their services. One of them is Vonage and the newest |
| options for them to contact you, the soonest. The | | | | player in town is Bonusfon.Vonage.comThey have |
| more the better!Look around you. Take a look at the | | | | specific target packages for different market |
| most popular sites on the net or even your favorite | | | | segments and they're basically number one in terms of |
| newsletter, they all have one common factor, | | | | broadband user surveys. are certainly getting their own |
| customer service availability.The most common or | | | | share of the market, as what the energetic telecom |
| popular customer service strategy is through a | | | | owner Tam Sanchez said regarding distributing global |
| form-to-mail which prohibits anybody from spamming | | | | broadband services. Their rates are highly affordable |
| your email account rather than having them email you | | | | and they have a feature called pay -per-talk. Pay only |
| directly, well unless you have a very good email filter | | | | for the services you need and you want. Yes, they're |
| software.But you can offer them additional ways to | | | | lower than Vonage and more competitive and flexible |
| contact you such as these options below.PROVIDE | | | | in terms of packaging. SOLUTIONSHelpdesk solutions |
| MANY OPTIONS FOR CONTACTOnline business is | | | | are web applications that you install on your own |
| a contact sport. You want to close more sales? Then | | | | server or hosted on the provider's server that includes |
| increase your customer service availability and | | | | most of the customer support solutions like FAQ, |
| options.Providing them with a lot of options would | | | | TICKET SUPPORT SYSTEM, and LIVE CHAT. Some |
| mean that you are always ready to receive their | | | | even have phone in support.There are a lot of |
| inquiries, or issues with a welcoming smile. It would | | | | helpdesk solutions out there which are free but then |
| make you more credible. It would create a halo of | | | | always has a drawback. It's either, chatting service are |
| success to your already plumed hat.Let us take a look | | | | slow on your server or it just freezes in the screen |
| at some of the free ways for you to interact with | | | | while you're online or you can only try it if you have the |
| your website visitors:CHAT SERVICESMostly, website | | | | latest language of php, and perl installed in your |
| owners would be the one manning these free chat | | | | server.There are particular helpdesk solutions we like |
| services and if you'd like to be assumed as a | | | | that offers a lot more for - PHP Live Help Messenger |
| pro-entrepreneur you can always advance anytime to | | | | is the new real-time, live chat, customer service |
| a helpdesk solution or upgrade from your free - Free | | | | software solution allowing customer support operators |
| Webmaster Resources. Cut and paste services you | | | | to chat to potential online customers browsing your |
| can use for your site for free. They use LivePerson | | | | web site. (Price : $89.00) - DNA Helpdesk is a powerful |
| for their customer help service. (FREE AND PRO) - | | | | yet user friendly module for the corporate helpdesk |
| They offer free Java Chat Rooms & Advanced | | | | available on its own, combined with DNA Pack 1 |
| Custom Internet Chat Solutions (FREE AND PRO) - | | | | (Inventory) or as part of our overall DNA management |
| They're solutios enable real-time communication on | | | | suite. DNA Helpdesk is a fully web based solution |
| their own web site for a host of applications, including | | | | providing detailed recording and tracking of user Help |
| corporate interaction, moderated events, distance | | | | Requests. (Price : Commercial) CONCLUSIONThere |
| education, visitor retention, customer service, dating and | | | | are a lot of ways to interact and create a more |
| romance, entertainment, and family fun. (FREE AND | | | | personalized service than your other competitors and |
| PRO) - Boldchat is a FREE live chat service for web | | | | that will surely depend on the ways and means that |
| sites to do live help and live support chats with visitors. | | | | you want them to contact you. Provide them more |
| They don't have ads and their free account is for | | | | avenues of interaction and they will certainly trust you |
| unlimited personal use. (FREE AND PRO) SUPPORTIf | | | | more than your competitors. Help them to help |
| you want credibility then put your phone number up in | | | | yourself.Happy Profitting! |
| your website. Make it more visible to the eye | | | | |