| Customer Relationship Management (CRM) is a | | | | tens of million of Internet users login to |
| strategy and processes used to learn more | | | | online chat rooms regularly. In free adult |
| about customers' needs and behaviors in order | | | | chat rooms or free teen chat rooms people |
| to develop stronger relationships with them. | | | | talk about anything under the sun - love, |
| CRM applications are traditionally developed | | | | pets, music and games.2. One customer service |
| as client-server software. The proliferation | | | | representative is able to support multiple |
| of the Internet and the Web has fueled the | | | | customers at the same time.It is common to |
| rapid growth of Web-based CRM or online CRM | | | | wait 30 minutes or even more before a |
| applications. Web CRM systems are widely | | | | customer can talk to a support |
| deployed for Web based call center, contact | | | | representative. With chat software, customers |
| management, trouble ticket, personal | | | | have a better chance of instant access to a |
| information manager and scheduling. As more | | | | service representative. One support team |
| and more corporations use chat software to | | | | member may be able to chat with a few |
| provide quality customer support, many CRM | | | | customers at the same time.3. Chat software |
| vendors have built chat functionality into | | | | can automatically log a support chat |
| new generation of Web-based CRM systems.The | | | | sessionCall center software is capable of |
| first generation of text-based online chat | | | | recording support conversations. However, it |
| software was developed years before the World | | | | requires extra cost to convert audio |
| Wide Web (WWW) gained its popularity. The new | | | | recordings to digital information that a |
| generation of Web-based chat software is | | | | computer can understand and extract |
| much more user-friendly and is powered with | | | | valuable information from. Chat software, on |
| audio and video chat.There're many benefits | | | | the other hand, can be easily configured to |
| to integrate chat software into CRM | | | | automatically log a support chat |
| systems.1. Many customers have experience in | | | | session.Bruce Zhang has over 10 years |
| using chat softwareNew technology is often | | | | experiences in developing and implementing |
| challenged by user acceptance. Fortunately, | | | | ecommerce and ebusiness systems in various |
| online chat has been widely accepted by | | | | industries. |
| average Internet users. It is estimated that | | | | |